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Yes, this is that dreaded fine print! It is written in plain
English and not intended to be boring or irrelevant. The fact that
you do not take the time to read it, does not release you from your
obligations under these terms and conditions. By bidding, you are
declaring that you have read, understood and agreed to these terms and
conditions. If you have any questions or concerns, please raise
them with us prior to bidding. Thank you.
Purchases
All purchases completed through eBay or OZtion are final. The
cooling off period is 7 days from the date of sale during which time the
7 Day Money-Back Guarantee will apply (see below for applicable
conditions). Goods will not be dispatched until full payment
including shipping costs have been received in full.
Stock
Runout
In the event of stock being exhausted, Finache reserves the
right to supply ordered product/s to the earliest paying customer/s
(verified by the date and time of successful transactions). All
subsequent payments will be refunded in full (including shipping charges)
or placed on backorder with the purchaser's consent where future stock
can be obtained. Although Finache will use its best endeavour
to re-source runout items, we give no guarantee of future availability
of any item and our liability is limited to a refund of the purchase
price of that item and any associated shipping costs.
External
Providers
All transactions through eBay, OZtion and PayPal are conducted subject to their
respective terms and conditions. Finache accepts no
liability for non-completion of any transaction due to eBay, OZtion or PayPal
faults or policy changes and is under no obligation to dispatch goods in
such instance.
Communication
All communication will be conducted in the following order of
preference:
- via regular email to the address
provided by the purchaser
- via eBay or OZtion's messaging systems to the
purchaser's member name
- via telephone where it has been
provided by the purchaser
At our sole discretion we may elect to correspond via postal mail to the
postal address provided by the purchaser in the event that none of the
above are available, are not responded to within 7 days, or for
correspondence of a legal nature, however you agree that we are under no
obligation to do so.
Shipping
Unless otherwise agreed beforehand in writing by email, all items will be shipped
via third party courier or Australia Postal services at our discretion.
If you have a preference, please request it prior to dispatch and we
will be happy to send it via your preferred method once the appropriate
charges have been paid. Shipping prices quoted in our eBay and
OZtion auctions are subject to verification before
the sale will be deemed to have been concluded. Shipping prices
quoted are to major capital cities within Australia only and may include
a nominal handling fee. In the event that
shipping to a customer's location is higher than that quoted, the extra
charges will be passed on in full to the customer and the item/s will
not be dispatched until full payment has been received.
Delivery
Consignments sent via courier cannot be delivered to Post Office Boxes.
Please provide a street address for courier delivery. We will not
dispatch your item/s until we receive your street address.
Ordinarily our courier will not leave
an item without a signature unless it has been authorised beforehand by
us. If you wish for your consignment to be left without a
signature, please request this prior to dispatch. In doing so, you
release Finache from any liability for delivery to the wrong address.
Non-Delivery
Unfortunately, despite our best efforts, sometimes items are not
delivered as and when intended for a host of reasons.
-
Nobody Home
- Where our courier is unable to obtain a signature
and in the absence of authorisation to leave the item without a
signature, the item will be returned to the courier's local depot.
You are invited to contact the depot via the phone number on the calling
card to arrange redelivery.
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Courier
Redelivery
- If
the item is redelivered (whether you request it or the courier makes a
second attempt) and where the courier charges us for redelivery, we will invoice you for the cost of redelivery as it is
passed on to us (it will never exceed the original shipping charge).
By bidding on this item, you agree to pay any such redelivery fees and in the
event of non-payment of any such redelivery fee, you agree that we may
take legal recovery action under the Trade Practices Act.
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Returns
- After two
unsuccessful attempts to deliver a consignment, the courier may return
the item to us whereupon we will contact you for further instructions.
The consignment will only be re-dispatched upon receipt of the
appropriate second shipping charge. In the event that the
re-delivery charge remains unpaid for more than 30 days, and where you
have not organised for collection of your item/s, they will be
considered abandoned and may be offered for resale. In this event,
you release Finache from any liability whatsoever in respect of your
purchase.
Shipping Insurance
Insurance for items in transit is not included unless specifically
agreed and quoted in writing with us before bidding. Finache warrants that all items are dispatched in
brand new condition and cannot accept liability for goods damaged in
transit. Finache is not liable to replace or refund any items damaged in transit.
Abandoned
Goods
If for any reason we are unable to dispatch items for which payment has
been received for more than 30 days, the items will be deemed abandoned
and we reserve the right to offer them for resale. In this event,
you agree that Finache is released from any liability whatsoever in
respect of your purchase. Reasons whereby items will be deemed
abandoned may include...
- Where a street address has not been
provided for courier delivery despite our email request.
- Where legitimate additional shipping
charges have not been paid by the purchaser despite our email request.
- Where legitimate redelivery charges have
not been paid by the purchaser despite our email request.
- Where items that have been returned under
the 7 day money-back guarantee are found to have been opened or
used and a legitimate
redelivery charges have not been received despite our email request.
- Where an item returned to us under
warranty claim is found to have been damaged by human causes and
legitimate
redelivery charges have not
been received despite out email request.
In the event that no payment has been received from a winning bidder for
more than 7 days we will lodge an unpaid item notification with eBay or
OZtion,
which if unresolved for more than 7 days will result in the sale being
voided altogether.
7 Day
Money-Back Guarantee
If for any reason you are not completely satisfied with any item
purchased from us through eBay or Oztion, you may return it within 7 days for a
full refund (excluding shipping charges). To qualify for this
money-back guarantee, the item must be unopened and the original seals
intact. The cost of returning the item is to be borne by the
purchaser. By opening any purchased item, you thereby void this
money-back guarantee. Any items returned to Finache which
are found to have been opened will be returned to the original purchaser
only once reasonable shipping charges have been paid. In the event
that such shipping charges remain unpaid for more than 30 days, the
original purchaser will forfeit their rights to the item meaning it can
be disposed of at our discretion without any liability to compensate or
reimburse the purchaser.
Refunds
Except as provided for under our 7 Day Money-Back Guarantee, no refunds
are available.
Warranty
Except as otherwise stated, all items purchased are covered by a 30 day
warranty during which time if the product is found to be defective it
will be replaced or where the identical item is no longer available,
refunded in full (shipping costs excluded). Items are not tested
prior to dispatch. To be eligible for a
warranty replacement or refund, the purchaser must return the faulty
item/s to Finache at their own cost. Items found to be
damaged due to human causes (including accidental damage) other than normal expected wear and tear
will be excluded from this warranty.
Feedback
We
aim for 100% positive feedback, both given and received. This is your
best guarantee of top service from us
as we have no control over the feedback our customers leave
about us.
Before you bid, it is worth taking a few minutes to read what past customers say about their
experience with us. Where a winning bidder
fails to pay within 7 days and fails to
communicate with us within 7 days despite our
efforts to establish contact, in the interests of maintaining the highest
standards of professionalism
within the eBay community, we are obliged to leave an honest account of the
experience. Otherwise we will not leave feedback for buyers
until it has been left for us. Please take the time to leave
feedback after you have received your item/s as it helps all eBay and
OZtion users
know which sellers can be trusted.
GST
Goods & Services Tax (GST) of 10% is included in your winning bid as required under Australian taxation law. Overseas
purchasers are not exempt from paying GST, but may apply directly to the
Australian Taxation Office for it to be reimbursed where eligible. Finache makes no warranty that any application for reimbursement
of GST will be successful and accepts no liability therefore. All
purchasers will be issued with a Tax Invoice as required by Australian
law.
Changes to
Terms & Conditions
Finache reserves the right to vary these Terms & Conditions at any time
without notice. All sales are deemed subject to the Terms and
Conditions in place at the time of the sale.
Applicable
Laws
All dealings with Finache will be subject to and interpreted
under governing laws in the state of Victoria in Australia without
reservation and by bidding, you agree to this.
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